Privacy Policy
By entering your phone number, you are agreeing to receive text messages from Lox Salon. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.
When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.
We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. Message frequency may vary. Message & data rates may apply. You may opt out of receiving any, or all, of these communications from us by contacting us, or by responding STOP or UNSUBSCRIBE to any SMS message we send.
We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.
We may use your information to provide you with our salon services and to respond to your inquiries.
We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.
We may use your information to analyze and improve our website’s functionality, content, and user experience.
We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Booking and Deposit Policy
Your reservation is important to us! We’ve set aside a certain amount of time in order to serve your needs best and as such we require a non-refundable 50% deposit as well as a credit or debit card on file at the time of your reservation. The deposit will be applied toward your total service fee at checkout.
Cancellation Policy
We require at least 24-hour notice prior to your reservation time if you intend to cancel or reschedule your reservation. We will keep your 50% deposit on file and apply it toward your rescheduled date. However, if the reservation is canceled within the 24-hour window, your 50% deposit will be lost. Our stylists operate on commission and cannot recoup the total lost in such a short time frame.
No Show Policy
A no show greatly affects our stylists and other guests. The reservation lost cannot be filled resulting in no pay for the stylist and other guests on our waiting list have lost an opportunity to make a reservation. As such, the card on file will be charged 50% of the service total.
Late Policy
Please allow sufficient time for parking, etc. prior to your reservation. A guest arriving fifteen minutes past their reservation time or later will be considered a cancellation and the deposit will be lost.
Adjustment Policy
Any adjustments needed to a service rendered must be done within seven days of the original reservation. Adjustments needed beyond the seven day grace period will be considered a new reservation and subject to a 50% deposit and full price service.
Right to Refuse Service Policy
If our team feels as though a guest poses a safety risk they reserve the right to refuse service. This includes, but is not limited to, skin infections, lice, contagious illness and belligerent behavior.
Pet Policy
We love your furry friends! However, due to health and safety concerns, we ask you leave them at home during the time of your reservation. Exceptions will always be made for service animals.